Support Policy

Last Updated: December 22, 2025

At AfriCode.pro, we are committed to providing reliable support for our QR code generation and management Services.

Support Channels

  • Primary: Email at support@africode.pro
  • In-app/account dashboard ticketing (if available)
  • We may offer live chat or phone support for premium users

What We Support

  • Technical issues with account access, QR code creation, customization, or publishing
  • Billing and payment questions
  • Guidance on using features (AfriKall, AfriKonnect, AfriText, AfriTrack)
  • Analytics and editing tools

What Is Not Covered

  • Issues with third-party services (e.g., WiFi networks, phone carriers, scanning apps, or device compatibility)
  • Custom development or advanced integrations
  • User content disputes or legal issues related to shared links
  • General internet/WiFi troubleshooting

Response Times

  • Standard inquiries: Response within 24-48 hours
  • Urgent issues (e.g., account lockout or payment errors): Prioritized, aiming for same-day response
  • We strive for 24/7 availability via email, but responses may be delayed outside business hours

How to Get Help

Provide as much detail as possible (screenshots, order ID, description of issue) for faster resolution.

We reserve the right to limit support for abusive or excessive requests.

For feedback or suggestions, email feedback@africode.pro.

Thank you for using AfriCode.pro!